Your information.
Clearly outlined.
This policy explains how Huizhou Puge Media Technology Co., Ltd., operating nelvsagora™, handles personal information when you visit nelvsagora.com, purchase products, or contact us.
Effective date: October 19, 2026.
01. Information you provide
We collect information submitted when shopping or contacting us, such as your name, email address, telephone number, billing and shipping addresses, order details, selected products, and support communications.
Return or product-issue requests may include relevant photographs, video, and product information. Avoid including unrelated personal information in supporting materials.
02. Technical and payment information
The store and supporting services may collect IP addresses, device and browser details, cookie identifiers, referral information, pages viewed, and interactions with storefront features.
Payment credentials are handled through payment systems. We may receive transaction references, payment status, and limited payment information needed to administer an order rather than complete payment credentials.
03. Purposes of processing
Relevant information is used to process orders and payments, arrange fulfillment, communicate with customers, administer returns and refunds, investigate problems, maintain security, prevent fraud, and improve store functionality.
Information may also support recordkeeping, legal obligations, dispute resolution, and permitted marketing. Where a legal basis is required, it depends on the activity, including contract performance, legal obligations, legitimate interests, or consent.
04. Cookies and similar technologies
The storefront and supporting services may use cookies or similar technologies for essential shopping functions, preferences, security, analytics, performance, and advertising or measurement where enabled.
Use the cookie or privacy controls presented on the store, where available, and your browser settings to manage choices. Nonessential processing is subject to consent or opt-out requirements where applicable. Blocking essential technologies may affect functionality.
05. Operational providers
Information may be disclosed to providers supporting ecommerce infrastructure, hosting, checkout, payments, shipping, fulfillment, support, analytics, and fraud prevention as relevant to their role.
Providers receive information appropriate to the service they perform. Where a provider acts independently, its own privacy notice may also explain its processing.
06. Legal and business disclosures
We may disclose information as necessary to comply with law, respond to lawful requests, investigate suspected misuse, protect rights and safety, or establish and defend legal claims.
A lawful business restructuring or transfer may involve relevant information, subject to applicable safeguards and notice requirements.
07. Retention and protection
Information is retained for as long as reasonably necessary for its purpose, including order administration, customer support, accounting, legal requirements, fraud prevention, and dispute resolution.
We use reasonable safeguards appropriate to the information and activity. No storage or transmission system is completely secure, so absolute security cannot be guaranteed.
08. Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of information, restrict or object to processing, withdraw consent, or opt out of certain advertising, sale, or sharing activities where applicable.
Submit requests to service@nelvsagora.com. We may proportionately verify identity and authority. Exceptions may apply. Where available, you may appeal by replying to our decision or complain to a relevant regulator. We do not unlawfully discriminate against customers exercising privacy rights.
09. Advertising and marketing choices
If advertising technologies are enabled, the relevant processing is subject to applicable consent and opt-out requirements. We recognize legally required opt-out preference signals where applicable.
Use the unsubscribe mechanism in promotional emails or contact support for assistance. Necessary communications about orders, delivery, refunds, and support may continue after a marketing opt-out.
10. Children's privacy
Our store focuses on adult creative products and is not directed to children. We do not knowingly collect children's information in violation of applicable law.
If you believe a child has provided information improperly, contact us so we can review the concern and take appropriate action.
11. International processing
Our business is based in China. Ecommerce, payment, fulfillment, and technology providers may operate elsewhere, so information may be processed outside your place of residence.
Where required, international transfers are subject to applicable safeguards and legal requirements. Contact us with questions about processing relevant to your location or order.
12. Updates and contact
We may update this policy when practices, services, or requirements change. The effective date identifies the published version. Additional notice or consent will be provided where required.
For privacy questions or requests, contact service@nelvsagora.com. Full operator details appear below.