Consider the total.
Confirm with clarity.
Information about payment methods, checkout totals, authorization, refunds, and protecting transaction information when shopping at nelvsagora.com.
01. Payment methods
Payment methods currently available for your order are displayed at checkout. Availability can depend on location, currency, device, and payment provider.
A method displayed elsewhere on the site is not a promise that it will be available for every transaction.
02. Currency and order totals
Review the selected variant, quantity, product price, displayed currency, shipping charge, taxes collected at checkout, and final total before payment.
Your bank or payment provider may apply conversion or international-transaction fees under its own terms. Import charges not collected at checkout may apply where permitted by law.
03. Payment authorization
Submitting payment authorizes the selected method for the amount shown at checkout. You must provide accurate billing information and be authorized to use that method.
Payment authorization or an automated acknowledgement does not by itself confirm dispatch or completion of order review.
04. Reviewing an order
We may review payment discrepancies, duplicate transactions, stock availability, delivery details, or suspected misuse. If clarification is necessary, we may contact you using the details supplied with the order.
If an order cannot be fulfilled, we will notify you and arrange the appropriate release of an authorization or refund of captured payment.
05. Payment systems
Payment credentials are handled through the checkout and payment systems available on nelvsagora.com. We do not ask customers to send complete card details by ordinary email.
No online system is completely secure. Check the website address and use an updated browser and device when placing an order.
06. Verification and declines
Your payment provider, issuer, or checkout service may require additional verification. Complete it only through the legitimate checkout or provider interface.
If payment is declined, check the entered information or contact the provider. We cannot override an issuer's decision. Check for an existing order confirmation before retrying to avoid duplicate purchases.
07. Refund destination and timing
Approved refunds normally return to the original payment method. For approved returned merchandise, we initiate the refund within 5–10 business days after receipt and inspection. Banks and payment providers may require additional posting time.
If the original method cannot receive a refund, we will work with the provider on an appropriate lawful alternative. Mandatory legal deadlines take precedence.
08. Cancellations and payment concerns
A successfully canceled order before fulfillment has no cancellation fee. Refunds for canceled, unshipped orders do not require a merchandise return.
For a transaction concern, email service@nelvsagora.com with your order reference. Never send a complete card number, CVV/security code, password, or one-time authentication code. Contact your payment provider promptly about suspected unauthorized activity.